Return & Refund Policy

We want you to love your purchase! If you’re not completely satisfied with your eligible item, we offer a 14-day return policy. You have 14 days from the date you receive your order to request a return.

Return Eligibility

To be eligible for a return, your item must be:

• Unworn and unused
• In the same condition as when you received it
• With all original tags attached
• In its original packaging
• Accompanied by a receipt or other proof of purchase

Return Shipping

Customers are responsible for all return shipping costs. Return shipping fees are non-refundable and will not be deducted from your refund unless otherwise stated.

To initiate a return, please contact us at lotusmagnoliaco@gmail.com before sending your item back. Returns sent without prior authorization may not be accepted.

If your return is approved, we will provide you with instructions on how and where to send your package. Please securely package your return, as we cannot be responsible for items lost or damaged during return shipping.

Return Address:
Lotus & Magnolia Co.
1809 East Broadway Street #234
Oviedo, FL 32765

You can always contact us at lotusmagnoliaco@gmail.com with any questions about our return policy.

Damages & Issues

Please inspect your order as soon as you receive it and contact us immediately if your item is defective, damaged, or if you received the wrong item. We’ll be happy to review the issue and work with you to make it right.

For items that arrive damaged or are defective due to an error on our part, please contact us before returning the item so we can provide the appropriate return instructions.

Exceptions & Non-Returnable Items

For sanitary reasons, all earrings and other pierced jewelry are final sale and cannot be returned or refunded.

We also cannot accept returns for:

• Clearance or final-sale items
• Gift cards
• Items that have been worn, used, altered, or damaged after delivery
• Items returned without prior authorization

Exchanges

We are happy to accept eligible exchanges for store credit. If you would like to exchange an item, please contact us within 14 days of receiving your order to request an exchange.

Once we receive and inspect the returned item and confirm that it meets our return requirements, we will issue store credit for the value of the eligible item. Store credit can be used toward a future purchase with Lotus & Magnolia Co.

Customers are responsible for all return shipping costs associated with exchanges. Original shipping charges are non-refundable, and return shipping costs will not be reimbursed.

Please note that earrings and other pierced jewelry, clearance items, gift cards, and other final-sale items are not eligible for exchanges or store credit.

If you would prefer a different item, size, or style, you may also return the original eligible item and place a new order separately.

Refunds

Once we receive your return, we will inspect the item and notify you whether your refund has been approved or declined.

If approved, your refund will be issued to your original payment method within 10 business days. Please keep in mind that your bank or credit card company may require additional time to process and post the refund to your account.

Original shipping charges are non-refundable.

If more than 15 business days have passed since your return was approved and you have not received your refund, please contact us at lotusmagnoliaco@gmail.com.