Shipping policy

Shipping Policy

Effective Date: August 30, 2026

Thank you for shopping with Lotus & Magnolia Co. We carefully package each order to ensure your items arrive safely and in excellent condition.

Order Processing

Orders are processed and prepared for shipment within a reasonable timeframe after your order is placed. Processing times may vary depending on order volume, holidays, promotions, or other circumstances.

Once your order has been processed and shipped, you will receive tracking information when available.

Shipping

Available shipping options and applicable shipping costs will be displayed at checkout before your order is completed.

Delivery times are estimates and are not guaranteed. Once an order has been shipped, delivery is handled by the selected shipping carrier. Delays caused by the carrier, weather, holidays, or other circumstances outside of our control may occur.

Shipping Address

Please make sure your shipping address is complete and accurate before placing your order.

Lotus & Magnolia Co. is not responsible for delays, additional shipping charges, or packages delivered to an incorrect address due to incorrect or incomplete information provided by the customer.

If you notice an error in your shipping address, please contact us as soon as possible at lotusmagnoliaco@gmail.com. We will do our best to assist you, but we cannot guarantee that an address can be changed after an order has been processed or shipped.

Lost, Stolen, or Missing Packages

Once your order has been delivered to the address provided at checkout, Lotus & Magnolia Co. is not responsible for packages that are lost, stolen, or misplaced after delivery.

If your tracking information shows that your package was delivered but you cannot locate it, we recommend checking with household members, neighbors, and your local carrier first.

If your package appears to be lost or significantly delayed while in transit, please contact us at lotusmagnoliaco@gmail.com, and we will do our best to assist you.

Damaged or Incorrect Orders

Please inspect your order promptly after receiving it.

If your order arrives damaged, defective, or contains an incorrect item, please contact us at lotusmagnoliaco@gmail.com as soon as possible. Please include your order number and photographs of the item and packaging when applicable.

Please do not return damaged or incorrect items before contacting us and receiving return instructions.

International Shipping

At this time, we may limit shipping to select destinations. Any available international shipping options and associated costs will be displayed at checkout.

Customers are responsible for any applicable customs duties, taxes, or fees associated with international orders unless otherwise stated at checkout.

Shipping Insurance

Shipping insurance, when available, may be offered through the selected shipping service or carrier. Coverage and claims are subject to the terms and conditions of the applicable carrier or insurance provider.

Signature Requirements

For security purposes, orders above a certain value may require a signature upon delivery. If a signature is required, this will be determined at the time the order is processed and may depend on the order value, shipping method, destination, or carrier requirements.

Customers are responsible for ensuring that someone is available to accept and sign for the package when a signature is required.